Privacy Policy

Information We Collect

We collect information you provide when creating an account, including your name, email address, and organization details. We also collect usage data such as how you interact with our service, support ticket metadata, and knowledge base content you provide for AI indexing.

How We Use Your Information

We use your information to provide and improve the Ticketwave service, including AI-powered response suggestions, knowledge base indexing, and analytics. We also use it to communicate with you about your account, service updates, and support.

Data Sharing

We do not sell your personal information to third parties. We may share data with service providers who help us operate the platform, such as cloud infrastructure and email delivery services. All third-party providers are bound by data processing agreements.

Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security audits. Your knowledge base data is processed and stored securely on Cloudflare's global network.

Your Rights

You have the right to access, correct, or delete your personal information at any time. You may also request a copy of your data or ask us to restrict processing. To exercise these rights, contact us at privacy@ticketwave.app.

Contact

If you have questions about this privacy policy or our data practices, please contact us at privacy@ticketwave.app.