Terms of Service

Acceptance of Terms

By accessing or using Ticketwave, you agree to be bound by these Terms of Service. If you are using the service on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

Service Description

Ticketwave is an AI-powered customer support platform that provides email-based ticket management, knowledge base indexing, and AI-assisted response suggestions. The service is provided on an as-is basis and may be updated or modified at any time.

User Accounts

You are responsible for maintaining the security of your account credentials. You must provide accurate and complete information when creating an account. You are responsible for all activity that occurs under your account.

Acceptable Use

You agree not to use Ticketwave for any unlawful purpose or in any way that could damage, disable, or impair the service. You must not attempt to gain unauthorized access to any part of the service or its related systems.

Intellectual Property

Ticketwave and its original content, features, and functionality are owned by Ticketwave and are protected by international copyright, trademark, and other intellectual property laws. You retain ownership of all content you submit to the service.

Limitation of Liability

In no event shall Ticketwave be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the service. Our total liability shall not exceed the amount you paid us in the twelve months preceding the claim.

Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of any material changes by posting the new terms on this page and updating the "last updated" date. Your continued use of the service after changes constitutes acceptance.

Contact

If you have questions about these terms, please contact us at legal@ticketwave.app.